Vil du jobbe med brukerstøtte?

Her er to avskrifter av faktiske samtaler mellom brukerstøtte og bruker...

Tech Support: "OK Bob, let's press the control and escape keys at the
same time. That brings up a task list in the middle of the screen. Now
type the letter 'P' to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"

A woman called the help desk with a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."